silentcorner

I make it a point not to post about my job for fairly obvious reasons, but this is generic enough. (much paraphrasing liberties taken…) If it weren’t for the fact that I have redundant lines there would be a lot more yelling involved. As it is, I just kinda of chuckle, and pray that my other lines stay up.

Yesterday:
Me: One of our T1’s to you is showing line protocol down.
Support: Um, ok. We are showing administratively down on our end.
Me: Why?
Support: Don’t know. This shows local loop is customer owned. Have the carrier test the local circuit and get back to us.
Me: Ok.

Later yesterday:
Me: Telecom says the local loop tests clean.
Support: Ok. Escalating.
Support: Hmm… we’re showing that T1 isn’t even configured on our end. We’ll get back to you.
(they never do)

This Morning:
Me: Hello? I’m checking on the status on one of my T1’s that’s still showing down. Ticket number ######.
Support: Hmm. Your T1 is reporting down?
Me: Yes.
Support: This shows the local loop is customer owned. Did you have that tested?
Me: Yes, and I reported that information back to you at 5:40pm yesterday, with that telecom’s ticket number. (explain to the lacky what transpired the day before.)
Support: Ok. Then it would have been escalated to level 3.
Me: Uh, Yea. That’s who I was talking to yesterday when they told me it wasn’t configured.
Support: Ok. We’ll do some additional testing and take a look at this.

And thus I wait again. Still no consistent mention of the reason it’s down other than one guy who says it’s administratively down, and another who said it’s not configured (which means at least one of them is lying). I’ve come to the conclusion that the only way you can get a job as a telecom support person is to fail an aptitude test given to you as part of your application. There’s probably a sign at the application desk that says, “You must be this stupid to work here.”